Want to solve the 10 most common IT management mistakes?

We've put together a list for you. Can you go through it and rank them? (takes about 5 minutes) In return, you'll receive a full report on the top 10, including tips to solve the 'mistakes' using COBIT and other related frameworks.

The survey is now closed. You can still submit your answers but they won't be used for the 2016 report.

Stephan Brendel (APMG), Corjan Bast (ITpreneurs), Gary Hardy (ITwinners)
Discover the top 10
 
Note that we're using the COBIT framework to 'solve' the mistakes. Don't know what COBIT is? We'll share some helpful references towards the end.

 
1. Assuming governance of IT is only related to risk and compliance.

This is a big no-no as "governance" means providing value to stakeholders. 

Tip for using COBIT: The framework provides guidance on benefits realization, risk optimization and resource optimization.


 
How significant would you rank mistake #1:

Assuming governance of IT is only related to risk and compliance. *

 
2. Not appointing the right stakeholders to IT steering committees.

You often see that technical people are included, but the business, or senior management is forgotten.”

Tip from COBIT: Use process APO01 - Manage the IT Management Framework.
 
How significant would you rank mistake #2:

Not appointing the right stakeholders to IT steering committees. *

 
3. Assuming IT is only for the "IT Function"

Tip from COBIT:  Use the RACI charts which show that business accountability and engagement runs across all IT processes.
 
How significant would you rank mistake #3:

"Assuming IT is only for the "IT Function" *

 
4. Reacting only to audit findings.

“Failing to take management responsibility for IT controls and self assessments.”

Tip from COBIT: Use, MEA02 -Monitor, Evaluate and Assess the System of Internal Control
 
How significant would you rank mistake #4: 

Reacting only to audit findings. *

 
5. Failing to appoint a senior business executive to drive the management of information security

"In most cases, decision making is left to technicians, with limited business awareness or ownership.”

Tip from COBIT: From Align, Plan and Organize, use APO13 - Manage Security
 
How significant would you rank mistake #5:

Failing to appoint a senior business executive to drive the management of information security. *

 
6. Defining SLAs in technical delivery terms...

“...rather than defining it in customer outcome terms.”

Tip from COBIT: From Align, Plan and Organize, use APO09 - Manage Service Agreements.
 
How significant would you rank mistake #6: 

Defining SLAs in technical delivery terms *

 
7. Defining business changes as "IT projects" after the IT solution

“Leads to building and modifying applications and not changing business process.”

Tip from COBIT: From Build, Acquire and Implement, use BAI01 - Manage Programmes and Projects.
 
How significant would you rank mistake #7: 

Defining business changes as "IT Project" after the IT solution. *

 
8. Not appointing a business owner / sponsor to be accountable for IT enabled business changes”

“No commitment from business, poor definition of requirements and limited business engagement in driving the benefits.”

Tip from COBIT: From Build, Acquire and Implement ,use BAI01, Manage Programmes and Projects.
 
How significant would you rank mistake #8:

Not appointing a business owner / sponsor to be accountable for IT enabled business changes” *

 
9. Defining requirements as a solution description...

“...rather than a desired business outcome.”

Tip from COBIT: From Build, Acquire and Implement, sue BAI02, Manage Requirements Definition.
 
How significant would you rank mistake #9:

Defining requirements as a solution description. *

 
10. Failing to use a business case to monitor desired outcomes and benefits.

…”and monitoring only project deliverables.  Most common reason for project failure.”

Tip from COBIT: From Build, Acquire and Implement, use BAI01, Manage Programmes and Projects. Or from Evaluate, Direct and Monitor, use EDM02 Ensure Benefits Delivery.
 
How significant would you rank mistake #10:

Failing to use a business case to monitor desired outcomes and benefits. *

 
What other IT management mistakes do you often encounter?

 
About You

The information you provide will remain confidential and can not be used to identify you.
 
What's your current role? *


 
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